Privacy policy

SpideyThreads

Last updated: 12/12/2025

SpideyThreads (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from https://www.spideythreads.co.uk 

1) Who We Are

SpideyThreads is operated from the United Kingdom.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

📧 Spideythreads08@gmail.com

2) Information We Collect

When you use our Site, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

Order & Transaction Information

  • Products purchased

  • Order value

  • Payment method used

Note: We do not store your card or payment details. Payments are processed securely by third-party payment providers.

Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the Site

  • Referring websites or links

Marketing & Communication Data

  • Email subscription status

  • Communication preferences

3) How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you about your purchase (order confirmation, shipping updates, support)

  • Prevent fraud and unauthorised transactions

  • Improve our website, products, and customer experience

  • Send marketing emails or promotions (only if you have opted in)

4) Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contractual necessity – to fulfil orders you place

  • Legal obligation – for accounting, tax, and compliance purposes

  • Legitimate interests – to improve our services and prevent fraud

  • Consent – for marketing communications (you can withdraw consent at any time)

5) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyse site traffic and performance

  • Improve your shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

6) Sharing Your Information

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g. card or digital wallet providers)

  • Shipping and logistics partners

  • Order fulfilment and manufacturing partners

  • Email marketing platforms

  • Analytics and website performance tools

These third parties only receive the information necessary to perform their services and are required to protect your data.

7) International Data Transfers

Because we operate globally and work with international service providers, your data may be transferred to and processed outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8) Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide customer support

  • Meet legal, tax, and accounting requirements

  • Resolve disputes and enforce our policies

When data is no longer required, it is securely deleted or anonymised.

9) Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal obligations)

  • Object to or restrict certain processing

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at Spideythreads08@gmail.com.

10) Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

11) Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal data.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.